Return Policy – Perfumery
At KRISS, we work to always guarantee the highest quality in all our products.
For safety, hygiene, and consumer protection reasons, we do not accept returns or exchanges on perfumery items, except in cases where the product has a manufacturing defect or has arrived in poor condition.
Conditions for accepting returns
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The product must be unused and in its original packaging.
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The return request must be made within 14 days of receiving the order.
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Images or evidence of the defect must be provided.
Once verified In this case, KRISS will cover the shipping costs and will replace the item with a new one or, if this is not possible, refund the amount.
To start the return process, please contact our customer service team at:
📧 [info@kriss.cat]
📞 [669 960 549]